Terms and Conditions
1. Purchase & Sale
Usage of any of the Climate Control Systems websites (hearthtools.com, Aireze.com, allmist.com, Climatecontrolsystem.org and surfus.com) will constitute acknowledgement and agreement of the Terms & Conditions as described on the document. By placing an order through any of Climate Control Systems websites you consent and agree to all the terms and conditions contained in this document.

2. Purchase Price
Our website(s) listed prices do not include value-add, sales, use, excise or other similar applicable taxes. Buyers shall pay the total purchase price plus applicable shipping, handling, value-add, and any sales, use, excise or other similar taxes resulting from the purchase of products.

Shipments OUT SIDE OF THE USA
Climate Control Systems will not be responsible for Foreign Duty tax/Brokerage Fee if any. Fees will need to be paid at Pickup location by the consumer.

3. Order Acceptance Policy (right to refuse service)
Your online receipt or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Climate Control Systems reserves the right at any time after receipt of your order to accept or decline your order for any reason.  All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. A credit card dispute charge is not acceptable. If there is anything wrong with the merchandise, please contact customer service for more information.

4. Order Processing Time
Climate Control Systems tries to expedite all orders. Orders usually ship within 12-48 business hours. We do not guarantee all orders will be shipped according to our usual process due to back orders, out of stock and/or credit card verification. For Special orders, after your order passes credit verification, please allow 1-3 weeks for the product to be sent to Climate Control Systems. Please be aware that there are conditions such as back ordered Product and trouble shooting which can delay the ship date for your order. Orders will not be processed on our non working days and holidays. Please keep in mind that for orders being sent to an address other than the billing address, verification of the alternate address will need to be confirmed prior to the release of the order. This may cause delays in order processing time.

5. Title, Risk of Loss and Damage
Unless otherwise specified in writing in this document, the shipping terms are FOB shipping point. Title and risk of loss and damage to the product(s) shall pass to you upon delivery of products to the carrier at shipping point. You need to notify Climate Control Systems  upon receipt of the goods for any claims resulting from goods damaged, tampered, and/or loss in transit. Climate Control Systems will file a shipping claim with the carrier.

6. Inspection
You as the buyer are liable for inspection of the product(s) upon delivery. You will need to notify Climate Control Systems of any defects or discrepancies in the products as delivered within seventy-two (72) hours of delivery. Without such notification, it will be deemed that you have accepted the product(s) as delivered.

7. Product Warranty - Component
Most products found Defective On Arrival (DOA) within 30 days from the invoice date may be returned for replacement. You are liable for the freight charges for sending any items back to Climate Control Systems for replacement. Climate Control Systems reserves the right to replace defective parts with equivalent parts, new or re-conditioned, as we deem necessary. Products that are found defective after thirty (30) days CAN NOT be Returned Unless otherwise NOTED at time of sale of product. Defective Control boards MUST be returned within 7 days from the invoice date in authorized by Climate Control Systems.

Excludes:

Products that have been subjected to abuse, misuse, alteration, neglect or unauthorized repair, installation, additions, improvements, attachment shall be deemed to be a waiver of product warranty and shall render this warranty null and void. Climate Control Systems will return such out of warranty products to you at your expense.

Repaired or replaced products shall be returned to you via Ground Service within the 48 contiguous United States, freight prepaid by you. You will be liable for any additional charge as a result of upgrading the shipping method per your request.

Climate Control Systems MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL Climate Control Systems BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUESTIAL DAMAGES SUCH AS LOSS OF PROFIT OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL Climate Control Systems LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

9. Return Policies –

Climate Control Systems will not accept any product(s) for any type of return unless covered by a written return authorization issued by Climate Control Systems. You will be liable for any applicable miscellaneous charges listed below. All products returned must be in resalable condition.

Climate Control Systems does not accept any liability for any products not purchased through Climate Control Systems, which are returned in conjunction with products or components being sent for repair, replacement, or refund. You shall be held liable for any additional shipping charge associated with sending such items back to you.

Shipping, handling, insurance, labor, service/finance charges are not refundable.
Custom order parts are non-refundable.

Shipments OUT SIDE OF THE USA
Climate Control Systems will not refund Shipping or Foreign Duty tax/Brokerage Fee if any on Return orders.

Within 30 days from invoiced date:

Non-Defective products can be returned with original packaging box unopened and in resalable condition. 15% restocking fee will apply for return for credit/exchange. No returns for non-defective product will be accepted once the original packaging box is opened.

Defective products can be returned with the original packaging box in resalable condition and complete accessories. 15% restocking fee will apply for return for credit/exchange. No returns will be accepted for defective products if the original packaging is damaged and/or missing accessories.

See each sites return policy for more information

10. Return Merchandise Procedure
All products returned must be identified with a RMA number issued by Customer Service representative at Climate Control Systems. Products returned to Climate Control Systems without a RMA number will be considered an unauthorized return. Climate Control Systems may choose, at its discretion, to refuse to accept the unauthorized return(s). You will be held liable for any charges associated with sending any unauthorized returned product(s) back to you Climate Control Systems is not responsible for any loss or damage of unauthorized return products.

Return product to Climate Control Systems:
1. Obtain a Return Merchandise Authorization (RMA) number Please fill out the RMA form linked on each of our websites Return policy page.
2. Fill out the RMA form completely by providing the invoice number, date, serial number and reason for return.
3. A RMA number will be issued via email within 24-48 business hours, valid for 15 days.

RMA number will be void if Climate Control Systems does not receive the returned product within 15 days from the RMA issued date.

Return Merchandise Shipping Instruction

1. Freight must be prepaid and insured by customer.
2. Valid RMA number must be clearly marked on shipping label or outside of packing box.
3. Original packaging with complete accessories, including cables, manuals and drivers will need to be returned, unless otherwise instructed by an Climate Control Systems RMA representative. Please do not write on original packaging.

If the customer does not comply with the above listed requirements, customer may be subject to a service charge and possible delay of RMA processing. The remaining product warranty may be deemed void and null at Climate Control Systems discretion.

Return products may be shipped back to you un-repaired, and subject to various charges under the following circumstance:

a. $30.00 charge plus return freight:

• Products that were not purchased from Climate Control Systems;
• Products with void warranty due to unauthorized addition/deletion/alteration of parts;
• Return without proper authorization, documentation, packaging, and accessories.

b. $25.00 testing fee plus $15.00 handling, and return freight for returned component products with no defect found.
c. $45.00 testing fee plus $15.00 handling, and return freight for return system products with no defect found.
d.$65.00 labor charge per hour, plus parts and return freight for repairing products that are out of warranty for any reason.

For products returned to Climate Control Systems after 30 days from invoice date, and covered by manufacturer warranty, Climate Control Systems will assist customer to forward return products to manufacturer for warranty service.

11. Damaged On Arrival
Climate Control Systems packages all products sold with extreme care. Any product damaged in transit as a result of improper handling by carrier must be reported within 48 hours from the time of receipt per following guidelines: Upon product arrival, notify carrier as soon as you notice any physical damage of products and packaging box to preserve any claim right against the carrier. Notify Climate Control Systems within 48 hours via email or telephone, between the hours of 9AM to 5PM (PST), Tuesday through Friday.

Email address:     Tracking@climatecontrolsystems.org.
 

In cases of physical damage by the carrier, you need to keep the merchandise in the original packing materials for claim purposes. Climate Control Systems will instruct you on the necessary procedures to follow. Climate Control Systems will send a replacement after the claim has been settled. Replacement will be sent via Ground Service, unless otherwise requested, in which case you will be liable for any added charges resulting from upgrading the shipping method.

12. Unauthorized Returns & Refuse Shipments
If customer wrongfully refuses to accept the product(s), or return product(s) without legal excuse or authorization, you will be held liable, as liquidated damages and in lieu of the enforcement of this contract, a sum equal to 15% of the sales price, plus any shipping and handling charges incurred. Climate Control Systems may choose, at its discretion, to refuse to accept the unauthorized returns. You will be held liable for any charges associated with sending any unauthorized returned product(s) back to you. Climate Control Systems is not responsible for any loss or damage for unauthorized refused/return products.

13. Cancel Orders -
You may request a cancellation of your order, provided the order has not been released to our warehouse.

Please call during our business hours to cancel your order. Please do not request cancellation order via email, as we may not receive it in time. If your account has already been charged, you will receive a credit back to your account within approx. 3-5 business days.

14. Back Orders - Component & System Orders
 Climate Control Systems will notify you by email with the ETA (Estimated Time of Arrival). Your order will be shipped within 24 business hours after we receive the stock. Items that are back ordered or unavailable can cause delays. We will email the customer to recommend an alternate choice if for some reason the initial component selected is no longer available or discontinued.

 
15. Change Orders - Component & System Orders
You may request a change order, provided the order has not been released to our warehouse.
Please call or email during business hours to change your order.

 
16. Order Status
Climate Control Systems will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.

17. Shipping
Due to UPS and FedEx’s limitations on service, Climate Control Systems does not ship to P.O. Box addresses. Climate Control Systems reserves the right to ship orders from other locations besides our main warehouse. With this in mind, we do not guarantee that your order will arrive before the normal scheduled time that you choose for your shipping method. Please note that we only ship on weekdays.

Shipments OUT SIDE OF THE USA
Climate Control Systems will not be responsible for Foreign Duty tax/Brokerage Fee if any. Fees will need to be paid at Pickup location by the consumer.

18. Jurisdiction and Venue
You agree that any legal action brought against Climate Control Systems. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Climate Control Systems websites shall be an appropriate federal or state court located Madera County California.

19. Miscellaneous
Climate Control Systems may revise these terms and conditions at any time by updating the Climate Control Systems website(s). By using Climate Control Systems websites, you agree to be bound by the terms hereof and by any such revisions. This document supersedes all prior agreements, whether oral or written, and shall not be amended except by Climate Control Systems. Climate Control Systems employees or affiliates have no authority to make representations, warranties or promises that are not contained in this document. The failure of Climate Control Systems to enforce at any time or for any period of time the terms of this document shall not be construed as a waiver of such terms or the right to enforce each term contained herein, thereafter.

If a court of competent jurisdiction holds any terms contained in this document invalid, such holding shall not affect the validity of any other term. This document and all questions of interpretation, performance, enforcement and the rights and remedies of the parties hereunder shall be determined in accordance with the laws of the State of California, USA. Any legal action or proceeding arising from or relating to this document or the transaction described herein shall be brought and maintained in state court in Madera County, California or in the Federal District Court for the Northern District of California, and the parties consent to the jurisdiction of these courts. No action, regardless of form, arising out of or related to the transaction described in this document may be brought by either party more than one year after the cause of action arises, or in the case of non-payment, more than two years after the date of this document.

The foregoing Terms and Conditions of Sales are current as of 2/01/2007 and are subject to change by Climate Control Systems. at any time without notice.